Terms and Conditions

Terms and Conditions Concept Crystal warrants it’s merchandise for the original customer for a period of (30) days from the date of delivery and reserve the right to be sole judge of the cause of any damage. The item defective in material or workmanship will be at our option repaired or replaced. Many items have extended Manufacture’s warranties.Color and tint variations are natural characteristics of glass. We cannot guarantee that colors and grains on related pieces will be always identical. There is no warranty on fabrics and leather wear and tear, color fastness, or dye lot variations. Glass tops and glass items:Federal Specifications that allow for small bubbles (smaller than 1/4" in diameter) minor waviness, and hairline scratches that are inherent in the manufacturing of glass. (Scratches must be able to be viewed from a distance of 3 feet when the glass is in a vertical position to be deemed unacceptable by industry standards, ASTM Designation C1036-91.) The nature of handcrafted glass may have any of these imperfections, which will serve to emphasize the individuality of your piece.Handling: It is important to note that whenever glass furniture is moved either from one room to another location, completely disassemble the glass from the hardware to prevent damage or cracking. It is also recommended that the placement of glass be on level, carpeted surfaces to insure surface contact with entire base structure. Other types of flooring are acceptable as long as they are level. Pads are recommended for use on rough flooring surfaces such as brick, marble, stone, tiles. Delivery:By Concept Crystal :Payment in full required upon order. Due to insurance regulations our delivery personnel cannot move your existing furniture or electronic equipment or attach shelves, mirrors or paintings to your walls. In the event that our personnel choose to perform any such acts Concept Crystal will not be liable for any damages incurred.Please measure your rooms and walls carefully before ordering our products. We are not responsible for ensuring that elevators, corridors, and doorways of your home or office permit delivery of your ordered products. We are also not responsible if the panel doesn’t fit in the room.Our delivery personnel cannot remove their shoes since your floors might be slippery. Please make necessary precautions to protect your carpet or floors from stains.If you are unable to keep the delivery time, please notify our office the day before delivery is scheduled to avoid double delivery charge.Please inspect your orders and sign the invoice verifying that you received the it in proper conditions. By Common Carrier:Products that are small enough and light enough will be shipped via Fed Ex Ground or UPS services. This is usually a 4-5 business day service, after it has been picked up from our warehouse. Shipping quotes will depend on the order destination.• National delivery US - flat cost per trip for single item* • National delivery CANADA - flat cost per trip for single item* • Hawaii, Alaska and Puerto Rico delivery - flat cost per trip for single item* (Please contact us for assistance with delivery to Alaska, Hawaii and Puerto Rico by calling +1 315 633 4446 within the United States, or 00341 315 633 4446 internationally).This shipping method is our standard shipping method. This is a delivery where the customer may have to help the driver remove the items from the truck. The driver is not responsible for moving the items into the house. There is no assembly service.When your items arrive for delivery, please follow these steps:Inspect your merchandise before the driver leaves. If the driver refuses to wait for you to complete the inspection, make a notation on the bill, sign it with the following notation: " Truck Driver Refused to wait, possible damages". The content may be damaged due to rough handling even if the carton may not show the external damage.If there is damage, write on the freight bill how many pieces and what kind of damage and call Concept Crystal immediately at +1 315 633 4446. If the damage is to one or two items in your order and/or the damage is not evident and obvious, please accept the entire shipment and Concept Crystal will advise you on how to proceed. Please refuse the damaged items ONLY If the entire order is visibly and heavily damaged, please refuse the shipment, notating the damage on the freight bill and call Concept Crystal immediately.If you fail to inspect the shipment at the time of delivery, Concept Crystal will not be able to file a claim, and the claim will not be honored by both the Carrier and Concept Crystal. You have to be at the place of delivery on time. If you are not there at the time the order is delivered the order might be shipped back to Concept Crystal or stored in local warehouse for an additional fee. In case we have to ship it back to our warehouse you will be charged second delivery and restocking fee equal to 25% of the purchase price.Please measure your rooms and doorways carefully before ordering our products. We are not responsible for ensuring that elevators, corridors, and doorways of your home or office permit delivery of your orders. We are also not responsible if the order doesn’t fit in the room. Delivery DateThe approximate delivery date is the date the item is expected to arrive at your destination. We do not guarantee date as delays sometimes occur. We will notify you as soon as your order is available for delivery. We also do not guarantee the exact date and time when the order is delivered to you by common carrier. We supply you with the tracking number and the phone number of the shipper and it is your responsibility to contact them. Usually shipping companies notify you about delivery time in advance. Orders on HoldAll orders to be held in our warehouse for more than a month is subject for payment in full and warehousing fee of 10% of purchase price will apply for each month thereafter. ReturnsSpecial Orders, custom making orders, clearance, final sale or “As is” items are not cancellable and deposit will not be refunded. All acceptable return items must be in their original condition and are subject for pick up charges and restocking fee equal to 35% of the purchase price.Concept Crystastasl makes every attempt to assure that the data shown on the web site current and valid. Concept Crystal can not be held responsible for product data changes, discontinuations, or typographical errors. Minimum Pricing Policy:Lowest Price Guarantee.**We are committed to offering you the best value for your dollar with the lowest prices — guaranteed! If you find a lower price (including shipping and handling) on an identical item anywhere in the U.S., we'll beat that competitor's price by at least 10%. Simply show us the printed or website advertisement with the competitor's price.We will provide you with the higher percentage of the competitor price were applicable.Please call +1 315 633 4446 us to discuss the details. *Ship as many as 3 bulky items and an unlimited number of small accessories purchased in our online store at one flat rate. **Excluding manufacturer minimum price policy.


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