Refund policy

Order Confirmation and Cancellations

After your order is completed, you will automatically be sent within 24 hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt – so don't delete it!
We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

Orders may be canceled within 24 hours of placing the order:

- Any order canceled before 24 hours will be charged a 10% processing fee.

- Any order canceled after 24 hours will be subject to a 30% cancellation fee.

To cancel the order, please contact us ASAP. The customer or an individual at least 18 years old designated by the customer must accept delivery and have the authority to sign for the delivery.

Damaged products will be replaced. You must notify us immediately (at the time of delivery), and we will arrange an exchange for the damaged product. All returned products must be in original condition (unused and with all original packaging material included).

Please note: Orders for custom-made or personalized products cannot be canceled once production has begun.

Return / Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. If your return is accepted, we’ll send you a return authorization, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

- Perishable goods (such as food, flowers, or plants)

- Custom-made or personalized products (this includes all products made to order or modified per customer specifications)

- Personal care goods (such as beauty products)

These items are non-returnable and non-refundable, as they are made specifically for each customer and cannot be resold. Please review your order carefully before confirming purchase.

If you are unsure whether your item qualifies as a custom-made product, feel free to contact us before placing your order.

Unfortunately, we cannot accept returns on sale items or gift cards.


 

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

Please note that exchanges are only accepted within 48 hours of receiving your product and are subject to approval. All exchanged products must be in original condition, unused and uninstalled, with all original packaging materials included.

A 20% restocking fee will apply to all approved exchanges, and up to 100% may be charged if any original packaging has been opened, damaged, or removed.
All associated shipping charges for exchanged items are the responsibility of the customer.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method.

Please be aware that it may take some time for your bank or credit card provider to process and post the refund to your account.

Final Considerations

- Returns or exchanges must be initiated within 48 hours of receiving the product.

- All returns are subject to a 20% restocking fee.

- Returned products must be in original, unused, and uninstalled condition, with all original packaging materials included.

- All return and exchange shipping fees are the responsibility of the customer.

Custom-Made & Personalized Items

Custom-made, made-to-order, or personalized items are non-returnable and non-refundable under any circumstances, except in the case of confirmed defects or damage during shipping. Once production has begun, the order cannot be canceled, modified, or returned.
By placing an order for a custom item, you agree to these terms.

Important Notes on Materials and Colors

- Natural variations in finish, color, texture, and graining may occur in materials such as leather, wood, stone, or printed surfaces. These are normal and not considered defects.

- All colors—except for Black and White—may vary between production batches.

- Color representation on screen may differ due to device display settings and technologies.

By placing an order, you agree not to dispute variations in finish, color, texture, or other physical attributes after accepting delivery.

All clearance sale items are final and non-refundable.